ITI Front Office Assistant Syllabus: Semester-wise Syllabus and Eligibility Criteria and More

Updated On: October 21, 2024 11:17 AM

During the one-year ITI Front Office Assistant Trade course, students learn about Telephone Etiquette, Cross-Cultural Nonverbal Communication, Computer Operational Skills, etc., are all part of the syllabus.

Table of Contents

ITI Front Office Assistant Syllabus
Semester-wise Detailed ITI Front Office Assistant Syllabus
ITI Front Office Assistant Eligibility Criteria
Faqs

ITI Front Office Assistant Syllabus : The Front Office Assistant Technician course is a one-year, full-time course that trains students in professional skills, knowledge, and employability skills relevant to the job. The course covers all aspects of becoming a Physical Therapist, also known as an Assistant Physiotherapist in Healthcare, during the Secretarial Practice Course.

The course has two main parts: Domain and Core. The Domain area focuses on professional skills such as trade theory and practicals, while the Core area emphasizes life skills such as employability skills. Upon completing the training program, students receive a National Trade Certificate (NTC) issued by DGT.

During the 1-year training, students learn responsibilities including welcoming customers, answering their questions, assigning available rooms, guiding customers to their rooms, keeping track of room availability, communicating with housekeeping, dining, and kitchen staff about customer needs, providing details of services for billing purposes, handling postal services, forwarding messages, and assisting customers with any other requirements.

ITI Front Office Assistant Syllabus

The syllabus for an ITI (Industrial Training Institute) Front Office Assistant program is typically divided into various subjects/modules taught over semesters. Students will gain the theoretical knowledge, practical skills, and clinical exposure required to work as proficient Front Office Assistants after completing the program.

First Semester

In the first semester of the ITI Front Office Assistant program, introductory subjects such as Telephone Etiquette, Fire Prevention, Cross-Cultural Nonverbal Communication, and Computer Operational Skills etc.

Second Semester

In the second semester of ITI Front Office Assistant training, students take theoretical and practical subjects such as Conflict Management, Practice handling guest departure & post-departure activities, Studying and analyzing the movement list Studying and analyzing the Arrival/Departure List etc.

Students can also access the Official ITI Front Office Assistant Syllabus in this brochure: Official ITI Front Office Assistant Syllabus PDF

Semester-wise Detailed ITI Front Office Assistant Syllabus

The detailed syllabus for the ITI Front Office Assistant course has been shared below:

Semester 1
Semester 1
Trade Theory	Trade Practical
a) Introduction to the Hotel Industry / Importance to Front Office. b) Orientation programme on the course and related job opportunities by the industry expert/instructor. c) Different types of Hotels. d) Importance of grooming & Hygiene / Fire Fighting & First-Aid	a) Introduction to Hotel Industry. b) Grooming hygiene and Body Language. c) First Aid. d) Fire Prevention and Fire Fighting. e) Cross-Cultural nonverbal communication. f) Property Tour of a 5-star Hotel
a) Coordinating departments & importance of teamwork. b) Organizational hierarchy of FRONT OFFICE Department in 3-star, 4 star and 5-star hotels c) Personality Development and communication skills.	a) Coordination between departments in a Hotel-Role Play. b) Importance of teamwork & personality development programme. c) Ways to manage conflict and the common ethical issues encountered
a) Duties and responsibilities of a Front Office service personnel. b) Attributes of FRONT OFFICE services personnel c) Procedure of welcoming & receiving a guest	a) Telephone Handling and Telephone Etiquette. b) Business communication - Oral and Written. c) Welcoming and Receiving Guests. d) Giving Information to Guest- Places of Historical /Tourist importance. e) Duties and responsibilities of a Front Office Assistant about registration.
a) Type of Rooms b) Room plans and room rates, importance of tariff c) Modes of reservation requests and handling reservations d) Importance of Key Control at the Front Office	a) Type of rooms with specifications b) Room Rates and Tariff cards c) Reservation enquiry over telephone and mail d) Different types of keys and lock systems
a) History of Computers & Different Types of Computers. b) Introduction of Personal Computer/Microcomputer and Operating System (UNIX, WINDOWS, MS-DOS, NETWARE) c) Profiling an Operating System. d) Booting Sequence: Operating System files and command Processor file. e) Definition of a file; File names. Booting from CD and HDD. Warm and Cold reboot	a) Computer Operational Skills. b) Demonstration and identification of different input /output devices c) Demonstration on Window O.S. Booting practice d) Opening and closing different windows, creating and renaming files and folders. e) Hands-on practice of basic files, Directory manipulation commands
Microsoft – Word Processing Package	Demonstration Practice on MS Office: Word Processing ( MS Word)
Functions of Computer Peripherals, ) Introduction to MS- Excel, An overview of PowerPoint	Worksheet (MS EXCEL) MS – Powerpoint
Introduction to MS-Access	Data Base ( MS-Access)
Networking and Internet Communication Concept.	Internet Operational Skills
Practice on preparation of Arrival list & Departure list	Practice on preparation of Arrival list & Departure list
a) Procedure of preparation of guest registration card & importance of the data in it. b) ‘C’ form importance & its usages. c) Preventing common reservation problems. d) Receiving, welcoming guests and assigning rooms.	Practice on registration process for: Walk-in guests, Guest with confirmed bookings, Group or crew, Corporate guest b) Filling of guest registration card
Semester II
Trade Theory	Trade Practical
	a) People skills i.e. Conflict management, Time management, Team building, Interpersonal Skills, Motivation
b) Currency exchange procedure c) Room change procedure d) Handling complaints and situations	a) Handling of Currency Exchange, Room change, Guest complaints - Room Change (noise)/ AC not effective/ delay in check-in process/ laundry complaint/ Delay in Room Service
a) Duties and responsibilities of concierge & bell service.	a) Procedure of performing the duties of bell boy during Check-in, Check-out
a) Marketing and upselling techniques & procedures. b) Procedure of handling mail & parcels for the guest & in the office	a) The techniques and guidelines for upselling and suggestive selling. b) Practice on handling messages, mail and Parcels for the Guest and in the office
a) Preparation of procedure for handling guest departure	a) Practice on handling guest departure & post-departure activities.
a) Workflow at the Front Office reception b) Cashiering procedures	a) Practice on Performing start-of-shift activities. Handling cash payments, Non-cash payments, Performing bucket check
a) Observations during situations and better ways of situation handling as per the students b) Handle accidents and emergencies	a) Situation Handling - Scanty Baggage/ Minor guest check-in/Wrong Billing/ b) Guest without prior reservation/ late check-in/ Early Check-in/ Lost and Found/ Left Luggage/Skipper/Drunk Guest/Hoax Call c) Handle accidents and emergencies
a) Preparation & Analysis of data in the front office related to the Night Auditor’s Report. b) Process room and rate change c) Check room status discrepancy.	a) Compute occupancy percentages and average room rate figures b) Studying and analysing the movement list Studying and analysing the Arrival/Departure List etc
a) Procedure for handling guest feedback & complaints b) Procedure of Paging System, c) Process of guest cycle system in a hotel	a) Paging System, Preparing Room Packages and Guest Feedback b) Rules and regulations guiding Hotels to allow check In and other operations related to the Front Office

ITI Front Office Assistant Eligibility Criteria

Students interested in pursuing a diploma in ITI Front Office Assistant course must have at least a class 10th qualification. ITI's Front Office Assistant course eligibility requirements are listed below:

Passed 10th Class (recognised board and institute)
Candidates must be able to speak both English and Hindi fluently.

Understanding the syllabus is essential and It's really important to do well in the ITI Front Office Assistant course. Make sure to plan your study schedule in a way that covers all the topics mentioned in the syllabus. Don't forget to practice and revise regularly to understand the concepts. And if you ever find something difficult to grasp, don't hesitate to ask your teachers for help!

Related Reads:

ITI Colleges in India	ITI Colleges in Delhi	ITI Colleges in Jaipur

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FAQs

Is the front office a good career?

A career as a front office executive can be an excellent choice if you like interacting with people. By exploring their role and skills and looking at various career options in this field, you could discover an interesting career path that you might not have considered otherwise.

What is the duty of an office assistant?

The various duties and responsibilities of an office assistant include welcoming guests/customers, answering their questions, assigning available rooms, guiding customers to their rooms, keeping track of room availability, communicating with housekeeping, dining, and kitchen staff about customer needs, providing details of services for billing purposes, handling postal services, forwarding messages, and assisting customers with any other requirements.

What is a front office operations course?

The course in Front Office Management is designed to provide students with the knowledge and skills required to excel in front-office management roles. These programmes cover topics such as reservation and registration systems, guest service, and communication skills

What is the role of a front office assistant?

A Front Office Assistant is often the first point of contact for a company, handling all sorts of administrative tasks that facilitate the smooth running of an office. They manage reception duties, which include greeting and directing visitors, answering phone calls, and managing an organisation's correspondence.