How to Become a Airline Customer Service Agent

About Airline Customer Service Agent

An Airline Customer Service Agent is a person who assists the customers with itinerary changes, flight reservations and questions about customer loyalty programs. Besides this, he also helps passengers with providing flight information, issuing tickets, check-in, solving ticket related problems and checking baggage. An Airline Customer Service Agent also upgrades the seats and reissues seats for them when no seats are available in the flight. Besides this, he also checks the boarding passes of the passengers. 

Responsibilities of Airline Customer Service Agent

Some of the major responsibilities of an Airline Customer Service Agent are:

• Verifying and inspecting passenger documentation

• Assisting passengers with self-service check-in

• Maintaining high standards of security and services at the airport

• Making public address announcements whenever required

• Operation computers and other specialist equipment such as scanners, air-bridge and airline-specific software

Eligibility to become Airline Customer Service Agent

Check the minimum eligibility criteria for a career as an Airline Customer Service Agent provided below.

• Passed high school diploma or equivalent in relevant field 

• Employers will prefer candidates who have completed a bachelor's degree in related fields

• Six months to one year of work experience is required

• Knowledge of some tools such as CRM, online chat software, contact centre software, customer relationship management software and Microsoft Office. 

Skills Required: Some of the necessary skills required to become an Airline Customer Service Agent are 

• Good listening skills

• Excellent communication skills

• Customers service skills

• Good levels of fitness

• Team working skills

Candidates who are looking for admission to any course for a career as Airline Customer Service Agent can fill the Common Admission Form.

Types of Job Roles Airline Customer Service Agent

An Airline Customer Service Agent operates at an airport or a call centre offering information and assistance to the passengers. He can also work at the front desk of the airport. There are many other profiles available for an Airline Customer Service Agent as provided below.

• Customer Service Representative: He is responsible for solving the complaints and questions of the customer. 

• Airport Manager: He is responsible for the smooth functioning of all the activities at the airport. 

• Retail Sales Associate: Retail sales associates are responsible for assisting consumers in the collection and purchasing of products.

• Flight Attendant: Flight attendants are responsible for ensuring the safety and security of the passengers during the flight. 

Employment Opportunities for Airline Customer Service Agent

An Airline Customer Service Agent can apply to any company from the airline industry. Besides this, he can also choose any department at the airport to start his career as an Airline Customer Service Agent. Some other employment opportunities where an Airline Customer Service Agent may apply for a job are provided below.

• Airlines

• Tour Agencies

• Aviation Firms

• Travel Agencies

• Airports

If you want to know more about employment opportunities for an Airline Customer Service Agent or any other job profile, you can ask questions on the Collegedekho QnA zone. 

Top Recruiting Agencies for Airline Customer Service Agent

Some of the major recruiting companies for Airline Customer Service Agents are listed below.

• Chhatrapati Shivaji International Airport

• Jet Airways

• Delhi Indira Gandhi International Airport

• Bengaluru International Airport

• SpiceJet

• Air India

• Lufthansa

• IndiGo

Pay Scale/Salary of Airline Customer Service Agent

The average salary of an Airline Customer Service Agent is INR 3 lakh per annum. There are some companies which might offer him some bonus depending on the work. Candidates can check the average salary for all the levels of Airline Customer Service Agent provided in the table below. 

Books & Study Material to Become Airline Customer Service Agent

Since the major work of Airline Customer Service Agent is helping customers, he should be able to be friendly with the customers in resolving their issues. Besides this, he should be able to find solutions in difficult situations. There are many books which can help Airline Customer Service Agent to learn some additional skills. These books will also help get an understanding of the airline industry. Some of the recommendations are provided below.

• A Practical Guide to Airline Customer Service by Colin C. Law

• Strategic Customer Service by John Goodman

• Turn the Ship Around by L. David Marquet

• The Ten Principles Behind Great Customer Experiences by Matt Watkinson

Pros of becoming a Airline Customer Service Agent

• Career as an Airline Customer Service Agent will help you improve your communication skills.

• It will help you learn how to solve problems effectively.

• A career as an Airline Customer Service Agent will let you meet different kinds of people daily.

• This profile will help you grow your organizational network.  

Cons of becoming a Airline Customer Service Agent

• You will be responsible for resolving customer problems in case of an emergency

• Career as an Airline Customer Service Agent is full of stress.

• You may not get a good salary in the initial stage of your career.

• Career as an Airline Customer Service Agent requires good management skills.