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Last Updated On 15 Jul, 2020
A Resident Manager is a person who resides on the hotel property and manages all activities in the absence of General/ Hotel Manager. He also supervises daily activities of the hotel including customer service, reservations and front desk operations. A Resident Manager makes sure that the property is operating smoothly and is well maintained. Some of the major responsibilities of a Resident Manager are coordinating with the property managers for the smooth operation of the hotel, managing and verifying the paperwork of all residents, resolving the complaints of customers, monitoring the security cameras and ensuring the security of the hotel/ property, providing orientation to all new residents to the facility and maintaining a record of all residents.
Besides this, the Resident Manager also ensures that the department milestones and other goals are met without exceeding the decided budget. A Resident Manager has full authority to set targets for the staff members. Candidates who are looking for a career as a Resident Manager should have extensive knowledge of hospitality and department processes.
Check the minimum eligibility criteria for a career as a Resident Manager provided below.
Academic Qualification: Candidates seeking a job as a Resident Manager must have completed a bachelor's in hospitality management. Besides this, candidates who have completed a bachelor's degree in estate management, accounting or finance may also apply for a job as a Resident Manager.
Experience: Companies always prefer candidates who have at least 5 years of experience in the relevant field. Besides this, they should have 1 to 3 years of experience as supervisors. Candidates who have been performing supervising activities in their previous jobs may also apply for a career as a Resident Manager.
Skills: Resident Manager should have good leadership skills so that they can manage the work of other staff members. Some of the other skills required for this position are:
Interpersonal skills
Customer-service skills
Organizational skills
Problem-solving skills
Communication skills
Listening skills
Since the Resident Manager works as an on-site Manager, his job roles will be similar to that of the Hotel Manager. Some job roles available for a Resident Manager are provided below.
Hotel Manager
Assistant Hotel Manager
Hotel Resident Manager
Hotel Supervisor
Front Office Manager
Housekeeping Manager
There are many employment opportunities for the Resident Manager. Candidates may choose any job sector provided below.
Hotel
Casino
Destination lodge
Guest Houses
Tour and Travel Companies
Some of the major recruiting companies for Resident Manager are listed below.
The Oberoi Cecil, Shimla
Shaam-e-Sarhad Village Resort, Kutch
Punnamada Resort
The Tree House Resort, Jaipur
The Naini Retreat, Nainital
Radisson Blu Resort Temple Bay, Tamil Nadu
KTDC Tea County Munnar
The Elephant Court Thekkady
Fariyas Resort Lonavala
Lahari Resort, Patancheru
The average salary of a Resident Manager will depend on the skills and experience of the candidate. An experienced person may earn up to INR 5 Lakh per annum. The average salary of a Resident Manager is provided in the table below.
Profile | Starting Salary per annum (in INR) | Mid Level Salary per annum (in INR) | Senior Level Salary per annum (INR) |
Resident Manager | 1,98,000 | 5,84,000 | 20,00,000 |
A Resident Manager should be able to resolve the queries of customers. Besides this, he should be able to deal with the problems related to hotel management. There are many books available in the market that can help him to develop some leadership qualities. Some of the books recommended for a Resident Manager are provided below.
Developing the Leader Within You by John C. Maxwell
Leadership by Daniel Goleman
Scaling Up Excellence by Robert Sutton & Huggy Lao
Decisive: How to Make Better Choices in Life and Work by Chip Heath and Dan Heath
It’s Your Ship by Captain D. Michael Abrashoff
Multipliers: How the Best Leaders Make Everyone Smarter by Liz Wiseman
A career as a Resident Manager provides an opportunity to earn higher
Good Resident Managers are always in demand
A career as a Resident Manager will help you to develop your leadership skills
A career as a Resident Manager is rewarding
This profile is not suited for the people who can’t handle a high-pressure situation
A career as a Resident Manager requires work experience of 3-4 years.
You will be on call 24/7.
A career as a Resident Manager is full of responsibilities
Take our test and find out if it suits your strengths.
Yes you must have at least 3-4 years of experience in order to apply for a job as a Resident Manager.
All the staff members and department directors report to the Resident Manager.
You must have cleared a diploma in hospitality management or a bachelor/ masters’ degree in a related field to apply for a job as a Resident Manager.
Resident Manager should have good Leadership skills, Interpersonal skills, Communication skills, Problem-solving skills and Customer service skills.
A Resident Manager takes care of all activities including managing the staff members, handling front desk operations ensures the smooth functioning of the hotel in the absence of General/ Hotel Manager.
The average salary of an experienced Resident Manager is INR 5 lakh per annum. The average salary will depend on the company for which the Resident Manager is working.
A Resident Manager can apply for a job at a large hospitality establishment like casino hotel, resort, hotel or destination lodge.
A Resident Manager coordinates with the property managers for the smooth operation of the hotel, resolves the complaints of customers and prepare strategies to meet the desired foal.
A Resident Manager needs to be able to listen and communicate with the other departments to ensure the smooth working of the company. Besides this, he should be able to prepare plans to achieve the goals set by the owners.
A Resident Manager reports to the management company, hotel owner or a board of directors.
