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Last Updated On 13 Aug, 2020
A Customer Service Manager is responsible for providing excellent service to the customer. Besides this, he is also responsible for monitoring the performance of customer service agents and other staff members. Majority of the work of a Customer Service Manager includes communication with the customer via email, phone or video calling software. He also takes care of providing training to the new employees, resolving emergency issues, managing service deadlines, assigning agents and other staff members. Candidates who are interested in making a career as a Customer Service Manager should be open to work any time and they should have a good understanding of the management practices and techniques.
Check some of the major responsibilities of a Customer Service Manager provided below.
Recruiting, training and hiring new customer service agents
Improving customer service standards and procedures
Providing resources for quality customer service
Communicating with team members to discuss targets and deadline
Addressing and resolving the issues of customer and team members
Maintaining a record of customer service actions and discussions
Scheduling tasks for customer service agents
Check the minimum eligibility criteria for a career as a Customer Service Manager provided below.
Education Required |
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Skills | Some of the skills required for a Customer Service Manager are listed below.
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You can check the table provided below to know all courses to become a Customer Service Manager. Eligibility criteria of all these courses will vary from college to college. You can apply for admission to these colleges provided below by filling our Common Application Form.
Course | Total Fee (Approx) | Top Colleges for Business Administration |
Rs. 27,000 to Rs. 8.00 lakh | ||
Rs. 20,000 to Rs. 2.60 lakh | ||
Rs.15,000 to Rs. 25.00 lakh | ||
Rs. 30,000 to Rs. 3.10 lakh | ||
Rs. 30,000 to Rs. 4.00 lakh |
You can also call on our toll-free number 1800-572-9877 to get admission related assistance.
Customer Service Manager is responsible for managing and supervising customer service agents and other staff members. His role will depend upon the type of industry he is working along with the work experience. He can also look for a job in the retail industry or airlines industry. You can check some major job profiles available for a Customer Service Manager provided below.
Client Service Manager
Customer Service Administrator
If you want to know more about Customer Service Manager then you can ask questions on the Collegedekho QnA zone.
Customer Service Managers can apply for a job in any sector. Almost every company requires a good Customer Service Manager who can manage his client services and provide solutions to the problem. There are some companies that also hire professionals who can assign tasks to their client service management team. Customer Service Managers may look for a job in the following sectors.
Some of the major recruiting companies for Customer Service Manager are listed below.
Reliance Group
ITC Retail
Aditya Birla Group
Tata Group
Airtel
Vodafone
Amazon
Flipkart
A Customer Service Manager who has a work experience of 2-3 years can earn up to 5 lakh per annum
The average salary of a Customer Service Manager will vary from industry to industry
Candidates who are experienced in social media platforms and MS Office applications will earn more as compared to other members.
Here are some recommended books for Customer Service Managers
Book | Author |
Uncommon Service | Anne Morriss and Frances X. Frei |
The Best Service is No Service | Bill Price and David Jaffe |
Be Our Guest | Theodore B. Kinni |
Chief Customer Officer | Jeanne Bliss |
Customer Success | Dan Steinman, Lincoln Murphy, and Nick Mehta |
Never Lose a Customer Again | Joey Coleman |
A career as a Customer Service Manager will help you improve your communication skills.
You will be meeting different kinds of people daily
This profile is perfect for the candidates who have good leadership skills
Customer Service Manager may apply to any industry according to his interest
A career as a Customer Service Manager is full of stress.
You will be responsible for resolving customer and agents conflicts
Your salary will depend on your experience. The pay scale will be less in the initial stage of career.
A career as a Customer Service Manager requires a working experience of 1-2 years.
Take our test and find out if it suits your strengths.
You should be able to resolve the complaints of the customer and provide them with good services. Besides this, you should have good analytical skills and problem-solving skills so that you can solve any problem efficiently.
Customer Services Manager reports to the Customer Support Director and the owner of the organization.
There are many courses that can help you to become a Customer Services Manager such as MBA in Customer Relationship Management, Bachelor of Business Administration and MBA in service management.
Some of the job profiles available for a Customer Services Manager are Customer Service Administrator
Some of the important responsibilities of a Customer Services Manager are training new members, handling queries and complaints, arranging meetings and providing good customer service.
The average salary of a Customer Services Manager is INR 6 lakh per annum. His salary will depend on his working experience.
Since lots of job opportunities are available for a Customer Services Manager, you can apply to any sector. You can sort out the opportunities according to your interest and then you can apply for a job.
Customer Services Manager should have good communication skills, analytical skills, time management skills and problem-solving skills.
You must have completed a bachelor degree in business administration to apply for a job as a Customer Services Manager.
You will be dealing with the complaints of customers. Besides this, your work hours will not be fixed.
